Return Policy

1. RETURN POLICY OVERVIEW

Thank you for shopping at Emila London. If you are not satisfied with your purchase, we are here to help.

2. REFUND REQUIREMENTS

To qualify for a refund, please ensure that:

- The item was purchased in the last 30 days.
- The item is unused, in the same condition that you received it, and in its original packaging.
- You have the receipt or proof of purchase.

3. REFUND PROCEDURE

To initiate a refund, please contact us and provide the following details:

- The order number.
- The reason for the return.
- If applicable, clear photos or videos showing the issue with the product.

Upon receiving your return request, we will review it and inform you of the status of your return via email.

**NOTE:** All return shipping costs are the responsibility of the customer wishing to make the return.

4. REFUND TIMELINE

Refunds will be processed within 7 days of receiving the returned item. The refund will be credited to the original payment method used for the purchase.

5. SHIPPING COSTS

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. EXCEPTIONS

Some items are non-refundable and will be highlighted at the time of purchase.

7. DAMAGES AND ISSUES

If you received a damaged product or have any concerns about the item, please contact us immediately. We will work together to resolve the issue promptly.

8. CONTACT INFORMATION

If you have any questions about our return policy, please contact us at info@emila-london.com

Thank you for shopping at Emila London